Privacy policy

Last updated: 1 August 2026

Furrago ("we", "us", "our") operates furrago.com (the "Site") and is committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Information we collect
2. We collect information you provide directly, including contact details (name, email, shipping/billing address, phone number), payment information (processed securely by our payment provider - we do not store full card details), account information, order and transaction history, and any communications you send our support team. We also collect technical information such as device, browser, and IP address, and usage data via cookies and analytics.

2. How we use your information

We use your information to process and fulfil orders, provide customer support, manage your account, improve the Site and our products, and communicate with you about your orders. Where you have opted in, we send marketing communications, which you can opt out of at any time.

 

3. Sharing your information

We share information with third parties only as needed to run the Site and fulfil orders: our e-commerce platform provider (Shopify), payment processors, our shipping/fulfilment partners and suppliers (who may be located overseas), and analytics/advertising platforms such as Meta and TikTok where you have consented to tracking. We do not sell your personal information.

 

4. Overseas disclosure

Because our suppliers and some service providers are located outside Australia, your personal information (such as your name, address, and order details) may be disclosed to recipients overseas to fulfil your order. By using the Site, you consent to this disclosure.

 

5. Data security

We take reasonable steps to protect your information from misuse, loss, and unauthorised access, including relying on Shopify's security infrastructure and industry-standard payment processing.

 

6. Cookies

We use cookies and similar technologies to operate the Site, remember your preferences, and understand how the Site is used, including for advertising purposes where you consent.

 

7. Your rights

Under the Privacy Act 1988 and the Australian Privacy Principles, you may request access to, or correction of, the personal information we hold about you, by contacting us at support@furrago.com. If you have a complaint about how we handle your personal information, please contact us first; if you're not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

 

8. Changes to this policy

We may update this Privacy Policy from time to time. Changes will be posted on this page.

 

9. Contact us

Questions about this Privacy Policy can be sent to support@furrago.com.