Refund policy

We want you to be happy with your purchase from Furrago.

Your rights under Australian Consumer Law

Nothing in this policy limits or excludes your rights under the Australian Consumer Law (ACL). Our goods come with guarantees that cannot be excluded under the ACL. You are entitled to a replacement or refund for a major failure, and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Change of mind

In addition to your rights under the ACL, we offer a 30-day change-of-mind return window from the date of delivery. To be eligible, the item must be unused, in its original packaging, and in the same condition you received it. Change-of-mind returns may be subject to the buyer covering return shipping costs, and we do not accept returns for items marked as final sale.

Faulty or incorrect items

If your item arrives faulty, damaged, or different from what you ordered, contact us at support@furrago.com with your order number and photos of the issue as soon as possible. We will arrange a replacement, repair, or refund in accordance with the ACL.

How to request a return

Email support@furrago.com with your order number and reason for the return. We'll get back to you with return instructions. Please do not send items back before receiving confirmation from us.

Refunds

Once your return is received and inspected, we'll notify you of the approval or rejection of your refund. Approved refunds are processed to your original payment method within 10 business days.

Shipping times for replacements

Because products ship from our supplier partners, replacement items may take longer to arrive than your original order. We'll keep you updated on expected timing.

Questions about returns or refunds: support@furrago.com